Privacy Policy
Who we are
Our website address is https://buildingbooksaustralia.com.au. Building Books Australia is the authorised Australian distributor of Allan Staines construction manuals. This policy explains what personal information we collect, how we use it, and your rights regarding that information.
Information we collect
When you place an order, we collect your name, email address, postal address, phone number, and payment details necessary to process your order. Payment details are handled directly by our payment providers, PayPal and Stripe, and we do not store your full card details on our own systems.
If you create an account, we store your account information, order history, and any details you provide in your profile.
When you browse our site, we automatically collect technical information such as your IP address, browser type, and pages visited, through analytics and advertising tools described below.
Cookies and tracking technologies
We use cookies and similar technologies for the following purposes.
Google Analytics and Google Tag Manager to understand how visitors use our site.
The Meta pixel to measure the performance of our advertising and show relevant ads to people who have visited our site.
Google Ads and Google Shopping to run advertising campaigns and measure their performance.
PostHog to record anonymised or pseudonymised session activity so we can improve the site experience.
Google ReCAPTCHA to protect the site against automated bot activity. ReCAPTCHA collects technical signals including IP address and browser information solely for bot detection, and does not identify individuals.
You can control cookies through your browser settings, though disabling cookies may affect site functionality.
How we use your information
We use your information to process and deliver your orders, communicate with you about your order or enquiries, provide customer support, improve our website and services, and, where you have not opted out, show you relevant advertising.
Who we share your information with
We share information with service providers who help us run our business, including our payment processors PayPal and Stripe, our shipping and fulfilment provider ShipStation, Australia Post for delivery of domestic and international orders, our email service provider Brevo, and the analytics and advertising services listed above. These providers only receive the information necessary to perform their function and are not permitted to use it for other purposes.
International orders and data transfer
If you place an order for international delivery, your name and delivery address are provided to Australia Post and, where applicable, to overseas customs authorities as required to clear and deliver your parcel. Some of our service providers, including our analytics and advertising tools, may process data on servers located outside Australia.
Data retention
We retain order and account information for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting, and tax obligations.
Your rights
You can request access to the personal information we hold about you, ask us to correct inaccurate information, or ask us to delete your account information, subject to our legal and administrative obligations. To make a request, contact us using the details below. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.
Security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, including the use of Cloudflare for site security.
Contact us
If you have questions about this privacy policy or how your information is handled, contact us at info@buildingbooksaustralia.com.au or call 1300 064 448.