Refunds and Returns

At Building Books Australia, we want you to be completely satisfied with your purchase. If you are not, we’re here to help.

Returns

Our returns policy is valid for 30 days from the date of delivery. Unfortunately, if more than 30 days have passed since your order was delivered, we are unable to offer you a full refund or exchange.

To be eligible for a change of mind return, the following conditions must be met:

The item must be unused, in its original condition, and returned in the same packaging in which it was received.

A valid receipt or proof of purchase is required to complete the return.

International Returns

For orders shipped outside Australia, the same 30 day change of mind policy applies, calculated from the date of delivery to account for international transit times.

Customers are responsible for the cost of return shipping on international orders. Because international return postage can be significant, we recommend contacting us before sending an item back so we can discuss the best option for your situation.

Any customs duties, import taxes, or fees charged by your country on delivery are the responsibility of the customer and are non refundable by Building Books Australia.

If your order is delayed, held, or affected by customs processes outside our control, please contact us and we will work with you to resolve the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Partial Refunds

In some cases, only partial refunds may be granted, such as when:

• The item shows signs of use.

• The item is not returned in its original condition, is damaged, or has missing parts not due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us before sending it back.

Shipping Costs

Customers are responsible for covering the cost of return shipping unless the return is due to our error (e.g., you received a defective or incorrect item). Shipping costs are non-refundable.